Please check before visiting VELSPA 
● Our shop is a relaxation spa and does not offer services for the purpose of medical treatment. We do not accept nor use massage for that purpose.
● During the treatment, if the therapist decides to discontinue it, the spa will have the right to stop the treatment immediately and the customer may be requested to leave. No refund will be given.
● Lockers are located in the spa’s changing room. There are no lockers in each treatment room. So if you wish to use one, please feel free to contact us. Please take note that we are not responsible for any loss of valuables inside the spa.
● We are not responsible for any unexpected accidents during the course of the treatment such as skin rash, skin burn and others.
● Customers without pickup service who will be arriving late must contact us ahead of time to check if their reserved schedule could be re-arranged. Please take note that there is no assurance that we will be available to change your schedule because it depends on the schedule of other customers.
● If you are using a discount coupon, please inform us at the time of booking. We will not accept changes in the price once treatment has started.
● Sexual harassment towards our therapists is prohibited by law. Such acts include but not limited to inappropriate remarks, touching and etc. We have the right to immediately stop the treatment and let the customer be requested to leave the store. No refund will be given.
● Before the start of every treatment, our therapists will ask you for the pressure strength (soft, medium, hard). We are not responsible if there are bruises or body pains afterwards because our therapists are just following customer’s request.
● Any inappropriate acts done by the customer towards the spa which may cause disturbance or inconvenience to others will have to be asked to leave the premises. No refund will be given.
Please make sure when using VELSPA The spa may refuse or change the treatment due to the following cases:
Cancellation policy About WEB site ◆ Copyright and other rights
This website is protected by copyright and license laws. Reproduction, modification and distribution of contents published on our website are prohibited except when permitted by copyright law.
◆ Trademarks
All trademarks and service marks posted on our website are owned by us or our affiliated companies. Any unauthorized use of our trademarks or service marks without our permission is prohibited.
◆ Links
We cannot check all of the contents of third party websites more so the pages linked from or to our website. Therefore, we cannot guarantee their contents or the pages and we are not liable for it. We may also refuse the link to our website if there is a possible risk of damaging our corporate image or any incorrect information relating to the spa.
◆ Disclaimers
Under no circumstance that we are responsible for any loss or damage of any information incurred as a result of using our website such as but not limited to the following: damage caused to computers and network systems, suspended or interrupted operation of our website. Please note in advance that the contents posted on our website may be changed without notice or the website may stop the service without notice. The Company shall not be liable for any damages arising from it. We are also not responsible for the contents of any other websites linked to us.